Shopping FAQ
1. How long does it take to receive my order package? why is free shipping ?
2.How about your products quality ?
3.How to get wholesale price?
4. Do you do back orders?
5. How do I change or cancel my order?
6. How do I place an online order?
7. How can I be certain that my order has been received?
8. How do I know whether my order has been shipped?
9. What are the rules for international payment ?
10. How to solve the problem that I can’t enter your website?
11. Is it safe to use my credit card ? and why so safe ?
12. What forms of payment do you accept?
13. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
14. When I was going to checkout,I got this internal error, what is the problem?
15. My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
16. I am having trouble logging in, what should I do ?
17. I have reset my password,where can I get the new password?
18. How does the Quick Search work?
19. When and how can I get the coupon?
20. Miss order information
Tracking Order：
21. Tracking orders online；
22. Delay about transportation info update;
23. Detained shipments
24. What is this charge on my credit card /debit card statement?
25. Orders shipped out, order info has not been modified in time
26. Cancel the order after placing the order in very short time
27. Cancel the order after the items have been shipped out
28. Our company delivery right product
29. When can I get my order?
30. How do your guy guarantee my merchandise will arrive (how do i know this is not scam)?
31. Customers require a refund first and then cancel the chargeback
32. Return policy
33. Exchange policy
34. How can I contact your customer service?
Product FAQ
1. How to Use Hair Straightener Properly?
2. What are the benefits of Hair Straightener?
Shopping FAQ
1. How long does it take to receive my order package? why is free shipping ?
International shipping is handled by INTERNATIONAL EMS (Express Mail Service). As usual , it would take 7-10 business days to arrive at your door. Besides, we will process your orders within 2days, and ship them out. Your parcel can be tracked online.at the EMS website.We have established good relationship and cooperation with EMS for several years .That is why you can enjoy free shipping and great discount offering here. Save more money now and enjoy real brand new quality.
2.How about your products quality ?
All our products are strictly checked by our professional quality control before shipped. But sometimes it is unavoidable that parcels are impacted in various degree on the shipping way. Hope you can understand.(As the compensation in this case, we would like to offer you a friendly discount coupon in your further shopping.）
3.How to get wholesale price?
Depending on the price and amount of items you are buying, you could inquire to the company about a wholesale price. It never hurts to ask!
4. Do you do back orders?
We do not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like to get a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
5. How do I change or cancel my order?
Please contact our Customer Service Department via email or
www.ghdprincess.com if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
6. How do I place an online order?
Click “LOG YOURSELF IN ”first of all, then, Select the items that to your liking,Click on "Add to my cart", check out step by step ,Then we will receive your order .
Details are as follows:
1. When you find products you would like to purchase, choose the appropriate quantities.and add the items to your cart.
2.When you have finished shopping and are ready to checkout, click the “Go to Checkout” button on the shopping cart page.
3.Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
4.Review your order before submitting to verify all of the information is correct and to get your calculated order total.
5.if you just pay by credit card , there will be let u fill the information for twice.And pls be patient for this and that will protect your right, and tracking yourphurchase.
7. How can I be certain that my order has been received?
Upon completion of your order, we will send you an order confirmation e-mail specifying the products and quantities ordered, total price, and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active.
8. How do I know whether my order has been shipped?
Customers will be sent an automatic email with a tracking number once their package has been shipped. This tracking number will not work until the package has been processed at the local shipping center. This usually takes 12-24 hours. If your tracking number does not work ,pls check back later.
9. What are the rules for international payment ?
All international orders must be prepaid. Your items will not be shipped out until payment is received. But your items will be recorded here in our cart mall, and when your fund is sent to us, your order will be arranged in 6 hours.We will collect and package your order within 24—48 hours after checking right your fund.
10. How to solve the problem that I can not enter your website?
We are sorry for this inconvenience. We just checked our website and it works well now. Maybe your network went busy or our server was updating at that time, please try again later.
11. Is it safe to use my credit card? and why so safe ?
Yes.shopping at
www.ghdprincess.com is safe. Because our secure socket layer(SSL) software is the industry standard and the best software available today for secure commerce transaction. It encrypts your credit card number ,so that it cannot be read as the information travels over the Internet. See guarantee details below:
We will only cover liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our website while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
We respect your privacy and are committed to protecting it .
12. What forms of payment do you accept?
There are currently two ways to pay. Most customers are used to accept online payment with credit card.
1. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.
2. Paypal. You can also contact our online service to get a payment request from Paypal. Just leave your Paypal account and the product links, and we will send you the request as soon as possible.
13. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Paypal for payment .
14. When I was going to checkout,I got this internal error, what was the problem?
Pls fill in the information in the required area carefully ,and make sure that the information is authentic and correct. Maybe our website is updating at the time,we do hope that you can try again.If your still encounter such problem,pls contact us freely and we will solve it for you as soon as possible.
15. My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer does not authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
16. I am having trouble logging in, what should I do ?
First, make sure you are entering the correct username and password. You can use the "Forgot Your Password?" link on the login page to reset your password. If you are still experiencing problems, email us, including your username and describe your problem in detail or your email will not be answered.
17. I’ve reset my password,where can I get the new password?
After you click the “Forgot Your Password?”,you’re asked to submit your email address. It will appear “A new password has been sent to your email address” after your submitting.Please check your email to get the new password.After you have logged in using the new password, you may change your password by going to the 'My Account' area.
18. How does the Quick Search work?
Quick Search appears on the right hand side above the homepage. It will search for an exact match of the keywords entered. You could type in the exact name of products , or the item model, and all those options selected will appear.
19. When and how can I get the coupon?
Our company will run some promotional coupons for some specail holidays or wholesale or thanking for our customer’s long time support. We’ll give you our coupon code to reduce your amount of orders. (sometimes it depends on the current situation,if it's urgent we can make up one for clients)
20. Miss order information
Thanks for your order on ghdprincess.com
Here we got a detailed payment from you, but due to our system is probably updating at the time. There is incomplete order information from you in our shopping system. So please contact us with your complete and detailed order and shipping information, so that we can check again, process your order and delivered in time for you, thanks!
Tracking Order：
21. Tracking orders online；
Thank you for shopping with us.
Your parcel has been shipped out, here is the tracking No. ******. Please track on
http://www.ems.com.cn/english-main.jsp. Usually, it would take 7-10 business days to your door. For more details please log in our website: ghdprincess.com
22. Delay about transportation info update;
We are sorry for the inconvenience, we have checked with the carrier for times. Please be patient and wait for a little longer. We will resend your order if the package sticks there more than 20 days.
We believe the parcel will reach you soon, it’s maybe the delay in the updating of the information on the tracking page.
23. Detained shipments
We are so sorry to hear that the package was detained, and it is probably caused by the carrier, and we would provide you the commercial invoice for you to get the parcel. Please check out the attachment and print it out.
24. What is this charge on my credit card /debit card statement?
You have placed an order for a product-typically, a software product-via the Internet. Your credit card has been charged by share-it! You should have received a confirmation by e-mail at the time the credit card was charged. Share-it! handles payment processing for tens of thousands of publishers via its own systems. To identify orders that are listed on your credit card statement, if you still have questions about your credit card charge, please contact our customer service.
25. Orders shipped out, order info hasn’t been modified in time
Please check the Shipping & Returns policy on our website. We are unable to change your order details as your request after parcel was shipped out. We are sorry, but we are unable to serve you in this case. Thank you for your understanding.
26. Cancel the order after placing the order in very short time
We are sorry to hear that. Would you mind telling us why you’d like to cancel this order? According to our purchasing policy, we have to charge you 15% of your order amount as our restocking fee. Please think about this.
27. Cancel the order after the items have been shipped out
We are sorry to hear that. Your order has been shipped out. According to our purchasing policy,we do not cover the shipping cost and handling cost. And also we have to charge you 15% of your order amount as our restocking fee. And would you mind telling us why you would like to cancel this order?
28. Our company delivery right product
Due to the computer screen chromatism and the different of the photo shooting point, there are some differences between practical items and the pictures on our website. For example: color, point of view and so on. So it’s in normal. Please set your heart at rest.
29. When can I get my order?
Orders are processed daily. Your order will be processing with our warehouse or suppliers and you can expect your order to be delivered within 2 business days. Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered, within one week.
30. How do your guy guarantee my merchandise will arrive (how do i know this is not scam)?
We need your long time business, we need to build trust first. We just want to make your honest money, we have many orders and tracking number every day, if you need just tell us to show you .
31. Customers require a refund first and then cancel the chargeback
According to Gspay company’s regulation, we can not issue you a refund until you cancel the chargeback. (You can be rest assured because if we fail to do that, a second complaint from you customer will do us more damage. )
32. Return policy
If you are 100% not satisfied with our product, you must contact us within a week from the day the items are delivered to you. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
If returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address we email you.
33. Exchange policy
Exchanges are treated as new orders with our company. You may place a new order for the desired item at the same time you receive a return authorization or you may wait until your return is received and a refund is issued before placing a new order.
34. How can I contact your customer service?
Please click "Customer service" at our website. The contact form displayed there will give you the opportunity to send us a written message by e-mail. Make the appropriate pre-selection for your question. The message will then be forwarded to the responsible department within our customer service unit and answered as quickly as possible.
Product FAQ
1. How to Use Hair Straightener Properly?
Shampoo the hair and condition it as normal.
Hair will still show curls and waves.
Apply serum to hair. Amount depends on type and length of hair.
Spread serum in palms and rub into hair, smoothing the hair along its length.
Use a hair dryer and paddle brush and start drying the hair encouraging straightness by brushing through the hair as you dry. Set the hairdryers temperature to medium until hair is completely dry.
Already hair will show signs of straightening but is still frizzy and dry and lacks shine. (Straightness would not last)
With medium or long hair use clips to separate hair so that you can concentrate on one section at a time.
Starting at the front with a small section of hair use you straightener down the length is a swift smooth motion.
Repeat this step on the next section and continue using small sections right round the head.
Always run the straightener from top, down the hairs length and continue until straightener runs off the hair at the end and hair falls away. Do not stop at any point and try to keep the sweep even and consistent.
On larger sections you may need to repeat the run with the straightener 2-3 times.
Once the majority of hair has been straightened finish the style by blending at the ends. With no clips run the straightener close to the ends and off the ends of the hair. This will stop separation that might occur when using sectioning clips.
You should be left with sleek shiny frizz free straight hair which should last a long time.
2. What are the benefits of Hair Straightener?
1.A major benefit of using a hair straightener is the fact that the iron uses ceramic or tourmaline ions to gently heat the hair with infrared heat.
2.Another benefit is that the hair Straightener can be used as a tool to create a variety of hair styles - one every day if you wish. You'll never be bored with your hair style again!
3.Frizz-free hair can be accomplished without damage from heat.
